SHIPPING POLICY

Last Updated: October 2026

At OXLIP, we aim to provide a smooth and reliable delivery experience across the UAE.

1. Delivery Coverage

OXLIP currently serves customers within the United Arab Emirates (UAE).

Delivery availability may vary depending on the destination, product, courier coverage, and other operational factors.

2. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on:

  • Product availability

  • Order volume

  • Payment verification

  • Weekends and public holidays

  • Operational circumstances

Once your order has been prepared for dispatch, it will be handed to the applicable delivery service.

3. Delivery Times

Estimated delivery times may vary depending on your delivery location and the courier service used.

Delivery estimates are provided as a general indication and are not guaranteed delivery deadlines.

Unexpected delays may occur because of:

  • Weather conditions

  • Public holidays

  • Courier disruptions

  • Incorrect or incomplete delivery information

  • High order volumes

  • Circumstances outside OXLIP's reasonable control

4. Shipping Charges

Applicable delivery charges, if any, will be displayed during the checkout process before you complete your order.

Promotional free-delivery offers may be subject to specific terms or minimum-order requirements where applicable.

5. Order Tracking

Where tracking information is available, it may be provided to the customer through the applicable communication channel after dispatch.

Please allow some time for tracking information to become active after the shipment has been handed to the courier.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Please carefully check your:

  • Full name

  • Mobile number

  • Building or villa details

  • Street or area

  • City

  • Delivery instructions

If you discover an error after placing your order, contact OXLIP as soon as possible.

We cannot guarantee that delivery information can be changed after an order has been processed or dispatched.

7. Failed Delivery Attempts

If a courier is unable to complete delivery because the customer is unavailable, unreachable, or the provided address is incomplete or incorrect, additional delivery arrangements may be required.

Any additional charges resulting from repeated delivery attempts may apply where applicable.

8. Delayed or Missing Orders

If your order appears significantly delayed or you believe it may have been lost during delivery, please contact our customer support team.

We will review the shipment information and assist you with the available next steps.

9. Contact

For shipping and delivery assistance:

OXLIP CUSTOMER SUPPORT
Email: infooxlipstore@gmail.com

Please provide your order number whenever contacting us about an existing order.