REFUND & RETURNS POLICY

Last Updated: October 2026

At OXLIP, we want you to feel confident when shopping with us. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact our customer support team so we can review the issue and assist you.

1. Return Eligibility

A return request may be considered when:

  • The product arrives damaged or defective.

  • You receive the wrong product.

  • The product received is materially different from the product ordered.

  • The issue is reported within the applicable return period.

Products must be returned in their original condition, with original packaging, accessories, tags, manuals, and other included items where applicable.

Products that show signs of misuse, damage caused after delivery, unauthorized modifications, or excessive wear may not qualify for a return.

2. Return Period

Please contact OXLIP as soon as possible after receiving your order if there is an issue with your product.

To help us process your request efficiently, please provide your order number, a clear description of the issue, and photographs or videos where appropriate.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us before using or modifying the product.

Our team may request photographs or videos of:

  • The product

  • The packaging

  • The shipping label

  • Any visible damage or defect

This information helps us review the claim and determine the appropriate solution.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, clearance status, or other applicable restrictions.

Any product-specific return restrictions will be communicated on the relevant product page where applicable.

5. Refunds

Once your return or issue has been reviewed and approved, we will communicate the available resolution.

Depending on the circumstances, the resolution may include:

  • Replacement of the product

  • Store credit

  • Refund through the applicable payment method

Approved refunds may require processing time depending on the payment provider or financial institution.

6. Return Shipping

Where an item is confirmed to have arrived damaged, defective, or incorrect, OXLIP will review the circumstances and communicate the applicable return-shipping arrangement.

For other return requests, return shipping may be the customer's responsibility where applicable.

7. Exchanges

If an exchange is approved, availability of the requested replacement product will depend on current stock.

If the replacement product is unavailable, another appropriate resolution may be offered.

8. How to Contact Us

For return, refund, or product-related assistance, contact:

OXLIP CUSTOMER SUPPORT
Email: infooxlipstore@gmail.com

Please include your order number in your message so our team can assist you more efficiently.

OXLIP reserves the right to review each return or refund request individually and apply the terms applicable to the specific order and product.